Refund Policy

The free plan

The free plan costs nothing, so there is nothing to refund.

Refunds within 7 days

Every Pro payment — your first and any you make to add more months — can be refunded in full if you ask within 7 days of the day we approved it. You do not need to give a reason. When a payment is refunded, the Pro it paid for ends and, if you have no other Pro, your account goes back to the free plan.

We may decline a refund when the same account has asked repeatedly, or when the account was closed for breaking the Terms of Service.

After the window

After 7 days, payments are not refunded, including for months you have not used yet. Pro is paid in advance and does not renew, so nothing further is ever taken: when the months you paid for end, your account goes back to the free plan.

Payments we could not match

If you paid but your request was rejected — usually because the transaction ID or the note did not match a payment we received — use Report an issue in Settings with the transaction ID and the date you paid. If the money reached us, we will either switch Pro on or send it back, whichever you prefer, whatever the date.

How to ask

To ask for a refund, use Report an issue in Settings, from the account that bought Pro, with the transaction ID of the payment.

We send the refund by UPI to the account the payment came from, in Indian rupees, usually within 5 business days of agreeing it.

Please ask us before disputing a payment with your bank or UPI app. A refund is quicker for you, and a dispute can stop us from being able to accept payments at all.

When we are the cause

If a problem on our side stops you from using Pro for a significant part of the time you paid for, tell us and we will make it right, with a refund or extra time. If we close Lucid Dungeon, we will refund the unused part of every Pro payment.